Security Questions
First, if you feel you are in danger, call 911 or the Kendall County Sheriff’s Office Dispatch at: (830) 249-8645. For non-emergencies, contact the WaterStone security committee lead and our Diamond community manager.
For wildlife issues, contact the wildlife committee. For property owner animals/pets issue, we recommend you first respectfully contact your neighbor regarding your concerns to hopefully resolve any issue between neighbors. If you are unable to resolve the issue, then contact … Read More
Depending on your situation, here are entities to contact: Option 1: Emergency – Call 911 You can also Call Kendall County Sheriff Office Dispatch at 830-249-8645. Give the Dispatcher the following information: (1) Your Name, (2) Address, (3) Phone Number, … Read More
Contact the Gate Pass Lead for instructions. You can learn more about our gate pass system via Security/Gatepass page.
Here are the options you have for the new system: Try your old remote within ten feet of the kiosk. It should work. If it doesn’t, try next option. Obtain a new remote that will work with the new system. … Read More
Please contact our Gate Pass Lead via the Gate Pass Inquiry Form. Our WaterStone lead or Diamond gate monitor will be glad to help get your remote or code working again for you.
Please contact our Gate Pass Lead via the Gate Pass Inquiry Form to obtain a temporary party code for the gate.
Please contact our Security Committee or our WaterStone community manager, Laurel Hinton, regarding steps to take based on the details you provide.